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Shipping & Delivery

Raw Dog Food Delivery

  1. What is the minimum order quantity?
  2. What are the delivery charges? Do you offer free shipping?
  3. When Will My Order Arrive?
  4. Do You Offer Saturday Deliveries?
  5. If I Am Not Home, What Will Happen With My Order?
  6. Where do you deliver?
  7. Can I purchase Only Treats or Supplements?

Collecting Your Raw Dog Food

  1. Can I Collect From Wolf Tucker?
  2. What Are Your Collection Hours?
  3. Where Do I Collect My Dog's Food From?
  4. I didn't mean to click collect! How can I book a delivery?

 


Minimum Order Quantity

Our minimum order quantity is 5Kg (previously 6Kg) - this is in place to ensure that enough frozen content is shipped to avoid any issues with defrosting and also to reduce wastage.

Please contact us if you wish to have more than 100 Kg of Wolf Tucker delivered.



Delivery Charges & Free Shipping to the UK

5 - 12 Kg: £6.50

12 - 24 Kg: FREE SHIPPING (Previously £9.00) - See full t&c's

24 - 36Kg: FREE SHIPPING (Previously £11.00) - See full t&c's

36Kg & Over: FREE SHIPPING*

* Our free shipping on 36Kg+ is available to breeders, however is not available to certain accounts where a discount has been applied. Our trade customers receive a different free shipping band and will be made aware of this when they register with us. Free shipping is also not available to the following postcodes:

AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, G83, IV, KA27, K828, KW0-KW14, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH99

The postcodes listed above will be charged a different set of rates compared to the rest of Mainland UK, we do not make any money on shipping and simply pass on the rates we are given from our courier. As we do not offer free shipping to the above postcodes, at 36Kg+ we do offer a discounted shipping rate which is calculated so you will only be paying our Mainland UK rate. 


When Will My Order Arrive?

Orders placed before Midday, Monday to Thursday, will be dispatched the same day for next day delivery*. Orders placed after midday on Thursday through Friday, the weekend or a Bank holiday will be dispatched the next available shipping day (Not inc. Friday as a shipping day).

For our standard service we do not ship orders on a Friday, Saturday or Sunday. We ship orders only on the following days: Monday, Tuesday, Wednesday and Thursday.

We now offer a BY 12 delivery for mainland UK. The By 12 delivery option is only available for our standard service and does not apply to Saturday deliveries. If you order our By 12 delivery after midday Thursday then your order will leave the following Monday (or Tuesday if a bank holiday) and will be delivered the next day by 12.

*We offer next day delivery for mainland UK. We cannot always guarantee next day delivery if an item is out of stock or if made to order items are part of your order. Should there be any delay with your order due to conditions beyond our control (technical failure, weather conditions etc) we will notify you as soon as possible by email or phone.

Deliveries to the Scottish Highlands and Scottish Islands will take 2 days to arrive.



Do You Offer Saturday Deliveries?


We can deliver on a Saturday at an extra cost to the customer; and we only offer Saturday deliveries to Mainland UK. When in the check out you will see the option "DPD (Saturday Delivery)" followed by the delivery charge. Our free shipping offer does not extend to Saturday Deliveries which are classed as a premium service. Orders must be placed before Midday Friday in order to be shipped for Saturday Delivery and must have the DPD (Saturday Delivery) option selected and paid for in order to qualify. Saturday Deliveries are not available to our trade stockists.



If I Am Not Home, What Will Happen With My Order?

Your order will be left on your doorstep if you are not available to take it in, this is at the customer's own risk. Alternatively, when you pay for your order you will be asked if you have any delivery instructions. Wolf Tucker will stay frozen in our specially insulated boxes for up to 48 hours; please place your frozen order in your freezer as soon as possible.


Where do you deliver?

We can deliver to mainland England, Wales and Scotland. Unfortunately, there are certain post codes in Scotland that we are unable to deliver to which are shown below:

AB 37 – 56, FK 19 – 21, IV 1 – 40, 54, 63, KW 1 – 14, PA 21 – 40, PH 15 – 41, 49, 50

HS, IV 41 – 53, 55, 56, KA 27 – 28, KW 15 – 17, PA 20, 41 – 78, PH 42 – 44, ZE

Regrettably, we are not able to send orders to these areas.



Can I Purchase Only Treats & Supplements?


Yes! We offer a shipping service with DPD which enables us to ship non frozen products (i.e treats and supplements). This also means that you can order below our minimum order of 5Kg as long as your order doesn't contain any frozen products - as soon as you add any frozen products to your order you will be shown the standard shipping charges (and you will need to meet our minimum order requirement of 5Kg)



Can I Collect From Wolf Tucker?

We are delighted to be able to offer collection of orders for local customers. Please place your order on the site as usual and, during step 4, please select "Collect From Wolf Tucker HQ (PO20)".

Please note that we cannot take orders on our premises, all orders must be placed online in advance. 



What Are Your Collection Hours?

Monday - Friday (09:00 - 17:00)

We are closed on Saturdays and Sundays, including Bank Holidays.
 


Where Do I Collect My Dog's Food From?

Wolf Tucker Limited, Unit 2, Keynor Farm, Chalk Lane, Sidlesham, Chichester, West Sussex, PO20 7LL

 

I didn't mean to click collect! How can I book a delivery instead?

If you have marked your order as a "Collection from Wolf Tucker" by mistake, please use the form on the Contact Us page or call 01243 641 983 to book a delivery.