PLEASE NOTE: FOLLOWING THE BANK HOLIDAY WE ARE FACING TEMPORARY DELAYS. WE HOPE TO RESOLVE THIS BY 06.09.21
raw dog food
delivered to your door!
Do you offer next day delivery?
We offer next day delivery on all orders placed before midday Monday - Friday. In rare circumstances this may not be the case but we will notify our customers should this happen.
Orders being shipped to certain areas of Scotland may be on two day deliveries, in this case, please place your order by midday Wednesday to ensure delivery on Friday.
Where do you deliver?
We deliver to Mainland UK. Order before midday Monday - Thursday for next day delivery*.
* Please note, we will do our best to deliver your order on a next day basis, however if there are circumstances beyond our control causing any delays we will notify you.
Do you offer free shipping?
We offer free shipping to all customers on orders over 72+ packs of food.
If you are ordering treats alone then our free shipping is on 10+ Packs of treats.
What are your delivery charges?
Our delivery rates are competitive and tend to be the best when compared to our competitors.
For our raw dog food our rates are as follows:
10-72 Packs of Food: £6.50
72+ Packs of Food: Free Shipping
For 'treats only' our rates are as follows:
1 Pack of treats: £3.99
2 - 9 Packs of treats: £2.99
10+ Packs of treats: Free Shipping
Do you have a minimum order requirement?
As our food is frozen we have to place a minimum order requirement of 5Kg (That's 10 x 500g packs of our delicious food) - this is in place to ensure that your dog's food arrives to your frozen and in the best possible condition. If you are only ordering treats, you can order below 5Kg and you will be presented with the correct shipping options when at the check out.
Do I have to be home for delivery?
Nope. If you are not home then DPD will leave your delivery in a safe place. If you wish to designate a safe place then please make us aware of this in the order comments when at the check out. Alternatively, if you download the DPD app you can specify this information within the app.
Do you deliver on Saturdays?
Update: As of 23.01.2021 we are offering Saturday deliveries as standard to all customers at no additional cost. Please note, we do reserve the right to change this option as standard to a premium service once again at any given time.
To Mainland UK we are able to offer the option to have your order delivered on a Saturday. If this is available to you then you will be presented with the option for a Saturday delivery when at the check out.
Do you offer deliveries before Midday?
Yes, this is our BY 12 delivery, meaning you will get your order delivered the next day by Midday. Note, this option is only available to some areas in the UK, if this is available for you then you will be presented with this option when at the check out.
Can I track my order?
We ship all orders with DPD so you can track your orders. Please provide your mobile and/or email address when at the check out in order to receive updates on your delivery from DPD via text/email. DPD will email you on the morning of your delivery with a 1 hour delivery window.