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Shipping, Delivery & Collection

Deliveries

  1. What is the minimum order quantity?
  2. What are the delivery charges? Do you offer free shipping?
  3. When Will My Order Arrive?
  4. If I Am Not Home, What Will Happen With My Order?
  5. Where do you deliver?

Collections

  1. Can I Collect From Wolf Tucker?
  2. What Are Your Collection Hours?
  3. Where Do I Collect My Dog's Food From?
  4. I didn't mean to click collect! How can I book a delivery?

 


Minimum Order Quantity

Our minimum order quantity is 6 Kg.

We have set this so as to minimise packaging waste. In order to maintain this policy, if you try to place an order for less than 6 Kg or greater than 100 Kg, you will be quoted a price for delivery of £100.

Please contact us if you wish to have more than 100 Kg of Wolf Tucker delivered.



Delivery Charges & Free Shipping to the UK

6 - 12 Kg = £6.50

12 - 24 Kg = £9.00

24 - 36Kg = £11.00

36Kg+ = FREE SHIPPING*

* Our free shipping on 36Kg+ is not available to approved breeders or accounts with a discount applied. Our trade customers receive a different free shipping band and will be made aware of this when they register with us. Free shipping is also not available to the following postcodes: 

AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, G83, IV, KA27, K828, KW0-KW14, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH99

The postcodes listed above will be charged the following delivery charges:

6 - 12 Kg = £6.50

12 - 24 Kg = £9.00

24 - 40Kg = £11.00

Up to 41Kg = £13.00

Over 41Kg = £13.00 + 0.25 per Kg or part thereof.


We do not make money on the packaging and shipping of Wolf Tucker raw pet food. If we establish better prices, we will adjust our delivery costs to pass them on to our customers.

 


When Will My Order Arrive?

Orders placed before Midday, Monday to Thursday, will be dispatched the same day for next day delivery*. Orders placed after midday on Thursday through Friday, the weekend or a Bank holiday will be dispatched the next available shipping day (Not inc. Friday as a shipping day).

We do not ship orders on a Friday, Saturday or Sunday. We ship orders only on the following days: Monday, Tuesday, Wednesday and Thursday.

*We offer next day delivery for mainland UK. We cannot always guarantee next day delivery if an item is out of stock or if made to order items are part of your order. Should there be any delay with your order due to conditions beyond our control (technical failure, weather conditions etc) we will notify you as soon as possible by email or phone.

We can deliver on a Saturday at an extra cost to the customer; please contact us for further details. All deliveries are by courier.

Deliveries to the Scottish Highlands and Scottish Islands will take 2 days to arrive.



If I Am Not Home, What Will Happen With My Order?

Your order will be left on your doorstep if you are not available to take it in, this is at the customer's own risk. Alternatively, when you pay for your order you will be asked if you have any delivery instructions. Wolf Tucker will stay frozen in our specially insulated boxes for 24 - 36 hours; please place your frozen order in your freezer as soon as possible.


Where do you deliver?

We can deliver to mainland England, Wales and Scotland. Unfortunately, there are certain post codes in Scotland that we are unable to deliver to which are shown below:

AB 37 – 56, FK 19 – 21, IV 1 – 40, 54, 63, KW 1 – 14, PA 21 – 40, PH 15 – 41, 49, 50

HS, IV 41 – 53, 55, 56, KA 27 – 28, KW 15 – 17, PA 20, 41 – 78, PH 42 – 44, ZE

Regrettably, we are not able to send orders to these areas.



Can I Collect From Wolf Tucker?

We are delighted to be able to offer collection of orders for local customers. Please place your order on the site as usual and, during step 4, please select "Collect From Wolf Tucker HQ (PO20) (Collect from Store - Monday - Friday | 09:00 - 17:00) £0.00".

Please note that we cannot take orders on our premises, all orders must be placed online in advance. Thank you



What Are Your Collection Hours?

Monday - Friday
08:00 - 17:00

Saturday - Sunday
Closed

Bank Holidays
Closed

 


Where Do I Collect My Dog's Food From?

Wolf Tucker Limited, Unit 2, Keynor Farm, Chalk Lane, Sidlesham, Chichester, West Sussex, PO20 7LL

 

I didn't mean to click collect! How can I book a delivery instead?

If you have marked your order as a "Collection from Wolf Tucker" by mistake, please use the form on the Contact Us page or call 01243 641 983 to book a delivery.